Refund &
Return Policy
We want you to love what you receive. If your print order isn't exactly right, we will make it right — no runarounds.
Our Satisfaction Guarantee
The Original Print Shop stands behind every custom print we produce. Our refund and return policy is built to be straightforward and fair — because earning your trust is what keeps our presses running.
This policy covers all print-on-demand orders placed through our online store, including apparel, accessories, signage, and promotional products. Every detail is spelled out below so you know exactly where you stand.
Our Promise: If your printed order does not match the digital proof you approved, we will reprint it at no charge or issue a full refund — period.
30-Day Return Window
Return or exchange any eligible item within 30 days of delivery confirmation.
5–7 Day Refunds
Once we receive and inspect your return, your refund is processed within 5 to 7 business days.
Free Return Shipping
If the issue is on our end, we cover every penny of return shipping — you pay zero.
Real Human Support
Reach an actual team member — no bots, no hold music. Fast, personal responses every time.
What Qualifies for a Return
Print-on-demand orders have specific considerations since each item is produced specifically for you. Here is exactly what qualifies:
| Reason | Status | Resolution |
|---|---|---|
| Print does not match approved proof | Full Refund | Free reprint or full refund |
| Wrong product or size shipped | Full Refund | Correct item sent + return label provided |
| Item arrived damaged or defective | Full Refund | Replacement or full refund |
| Print quality below standard | Full Refund | Reprint at no cost or refund |
| Color variance from proof | Reviewed | Assessed on a case-by-case basis |
| Ordered wrong size by mistake | Partial | Exchange available, restocking fee may apply |
| Custom design you approved | Not Eligible | Final sale unless print error occurred |
Please Note: Since every item is printed to order, "changed my mind" returns on custom-printed products are handled differently than standard retail. Items must be unworn, unwashed, and in original packaging to qualify for any return consideration.
Return Timeline
We know waiting is frustrating. Here is a clear breakdown of every step and how long it takes:
Return Request Submitted (Day 0)
Fill out the return form or email us directly. You receive a confirmation within 2 hours during business hours.
Review & Label Issued (Day 1–2)
We verify your order details and, if approved, email a prepaid return label or detailed return instructions.
Return In Transit (Day 3–7)
You ship the item back. Ground transit typically takes 3 to 5 business days depending on your location.
Quality Inspection (Day 8–9)
Our production team inspects the returned item to confirm the reported issue. Usually completed in 1 to 2 business days.
Refund Processed (Day 9–14)
Once approved, your refund is issued to the original payment method. Allow an additional 3 to 5 business days for it to appear on your statement.
How to Initiate a Return
Starting a return takes less than two minutes. Follow these steps:
Locate Your Order Details
Find your order number from your confirmation email or account dashboard. Have it ready along with the email used at checkout.
Submit Your Request
Email support@theoriginalprintshop.com with your order number, the reason for return, and clear photos showing the issue if applicable.
Receive Your Return Label
We respond within 24 hours with a prepaid shipping label (if the fault is ours) or return shipping instructions.
Ship It Back
Package the item securely, attach the label, and drop it off at any authorized carrier location. Tracking updates are sent automatically.
Refund Arrives
After inspection, your refund is processed to the original payment method. No follow-up call needed on your end.
Non-Returnable Items
Because we print each item on demand, certain products cannot be accepted for return. We want to be upfront about this:
Approved Custom Designs
Products printed with artwork you personally reviewed and approved through our proof system are final sale.
Clearance Items
Products purchased at discounted clearance pricing are sold as-is and are not eligible for returns or exchanges.
Worn or Washed Items
Items that have been worn, washed, altered, or show any signs of customer-caused damage cannot be returned.
Items Without Packaging
Returns must include all original packaging and tags. Items returned without packaging may be declined.
How Exchanges Work
Need a different size, color, or product type? We handle exchanges quickly so you get what you actually need.
If we shipped the wrong size or wrong product, we take full responsibility — the correct item ships at no cost and we provide a prepaid return label.
If you need a different size due to a personal sizing error, a new order is placed at standard pricing and we process a refund for the original item once it is returned. A 15% restocking fee may apply to cover production costs since the item was printed specifically for you.
Pro Tip: Use our free digital proof system before placing your order. Each proof includes size charts, product mockups, and placement previews so you can verify every detail before we send it to print.
Received a Damaged Order?
We understand how disappointing it is to open a package and find a damaged print. Here is exactly what to do:
Within 48 hours of delivery, take clear photos of the damage — including the outer packaging, any inner packaging, and the product itself. Email everything to support@theoriginalprintshop.com with your order number.
Do not throw away the packaging. We may need it to file a carrier claim on your behalf. We handle all communication with the shipping carrier so you never have to deal with that yourself.
Most damage claims are resolved within 24 hours. You choose between a full replacement shipped on priority or a complete refund to your original payment method.
Frequently Asked Questions
You have 30 days from the date of delivery to initiate a return or exchange. The product must be in unworn, unwashed condition with all original packaging and tags attached.
If the return is caused by our error — wrong item shipped, print defect, or delivery damage — we cover all return shipping costs. For sizing or preference-based returns, you are responsible for return shipping and a restocking fee may apply.
Products printed with your custom design are considered final sale once you approve the digital proof. However, if the final print does not match what was shown in the proof — incorrect colors, misaligned artwork, print defects — we will issue a full refund or send a free replacement.
All refunds are issued to the original payment method used at checkout. Credit card refunds typically post within 5 to 7 business days. Digital wallets and PayPal may appear faster, usually within 1 to 3 business days.
We begin production quickly — often within a few hours of order placement. If your order has not entered production yet, we can cancel or modify it for a full refund. Contact us immediately and we will do everything we can to accommodate the change.
If you believe your refund does not match what was discussed, email us at support@theoriginalprintshop.com with your order number and we will review it right away. We always honor what our team confirms — if there is a discrepancy, we fix it.
Yes. You can cancel any recurring or subscription-based order at any time from your account dashboard or by contacting our support team. Cancellation takes effect before the next billing cycle. Already-produced items in a current cycle follow the standard return policy.
Still have questions?
Our support team is available Monday through Friday, 9 AM to 6 PM EST. Every email gets a personal reply within 2 hours.
Contact SupportLast updated: June 15, 2025 — The Original Print Shop